1. Payment Policy
2. Accepted Payment Methods

o   Payments must be made only via authorized modes: official bank transfer, demand draft, or other methods communicated in writing by QR678®.

o   No cash transactions are permitted.

2. Authorized Sources
   

    

o   Payments must be made only to the bank accounts and authorized representatives communicated directly by QR678® in writing or via official communication channels.

o   If a payment is made to an unauthorized source, third party, or individual not listed as an official representative, QR678® is not liable or accountable for any loss or non-delivery.

3. Advance Payments & Credit Terms
   

    

o   Orders are processed only upon receipt of advance payment unless otherwise agreed in writing.

o   For approved distributors, credit terms (if any) will be defined in a separate distributor agreement.

4. International Shipments
   

    

o   If products are shipped to another country, all customs duties, taxes, clearance delays, or restrictions are the responsibility of the distributor/customer.

o   QR678® is not responsible if shipments are delayed, held, or confiscated by customs authorities. The consignee/distributor must arrange clearance at their own cost and responsibility.

2. Refund Policy
3. Eligibility for Refund

Refunds may be considered in the following circumstances only:

o   Excess Payment: Any amount paid in excess of the invoiced value will be refunded or adjusted against future orders.

o   Order Cancellation (Pre-Dispatch): If an order is cancelled before dispatch, the refund will be processed after deducting administrative charges (if applicable).

o   Short Supply / Non-Supply: If goods paid for are not dispatched dueto stock unavailability, refund/credit will be issued.

o   Product Recall / Quality Defect: In the rare event of a confirmed quality issue, refund or replacement will be provided after inspection and approval.

2. Non-Refundable Situations

o   Payments made to unauthorized persons or accounts.

o   Products already shipped and accepted without quality complaints.

o   Shipments delayed, confiscated, or rejected by customs or local authorities in the importing country.

o   Damage due to improper handling, storage, or distributor negligence.

3. Refund Method & Timelines

o   Refunds will be issued either as a credit note (adjustable against future purchases) or as a bank transfer to the original payer’s account.

o   Processing timeline: 15–30 working days from approval of the refund request.

4. Refund Process

o   Distributor/customer must submit a written refund request with invoice, payment proof, and reason for claim.

o   The request will be reviewed by QR678® Finance and Quality Assurance teams.

o   Approval status will be communicated in writing.

3. Limitation of Liability

QR678® will not be held responsible for:

o   Payments made without verifying the authorized sources or authorized persons.

o   Delays or losses caused due to customs clearance, duties, or restrictions in the importing country.

o   Any third-party actions, courier delays, or force majeure events beyond our control.